FAQ
Q. What is Render-it and what can do here?
ZEPETO Render-it is a service for you to create your own avatar image using ZEPETO contents. Choose a pose and avatar to create an image. You can see poses not only in photos but also in animated forms.
Check out poses we offer in Gallery
Q. Why can't I sign in?
After signing up, an activation email will be sent to your email address, so the ID you enter should be an existing address. You need to activate your email before signing in to start ZEPETO Render-it service.
The activation button in the mail is only available for 24 hours. When its expired, you need to try signing in. You will be able to resend the activation email by clicking Resend Activation Email.
Q. Where can I check my payment information?
There are two ways to check your payment:
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Check in the console page: Go to API Key Detail page and you will be able to see your monthly usage and payment by API Key.
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Check through Vendor invoice: If you join ZEPETO Render-it through Vendor(AWS, Alibaba etc...), you will receive an invoice at the beginning of each month.
Q. How can I get the created Avatar Image?
We offer 4 types of product:
- Single Image
- Multi image
- Animated image
- Animated Image by Frames
Once you create your Avatar Image by calling REST API, the result will be normally returned in URL format. If you use Single Image, there is an option for redirection. In this case, the result will be returned in image.
Please save your Avatar Image to use, because it is valid for up to 24 hours only. If it has expired without saving, you must call the REST API again.
Q. Where can I get support?
If you need customer support or business partnership, please contact our support team ([email protected]) !
Q. Can I use it for commercial purposes?
When using ZEPETO Render-it for commercial purposes, prior consultation is required. Please contact [email protected].
Q. How can I make my own item?
You can create and sell your own items in ZEPETO STUDIO's contents (opens in a new tab). These items can also be used in ZEPETO Render-it.
Q. Why don't all of my friends appear in the Photo Friends List?
Photo Friends List is different with Friends list. Photo Friends are people who have allowed you to take photos with them. The list of IDs shown in the console page may be those of people you follow or follow back because it depends on how the others have set [Who can take photo booths with me] in the ZEPETO.
For detailed information, please check out ZEPETO Support (opens in a new tab).